They play with fuel! BE CAREFUL

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Centauro Rent A Car
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Henri99's review of Centauro Rent A Car

“They play with fuel! BE CAREFUL”

★☆☆☆☆

written by Henri99 on 17/07/2019

On the pickup day on the document was chowing 70% of fuel, but on the car was 45%, I did ask to review and change. The guy said that was everything ok.
On the delivery day, a problem happened with fuel deposit that supposes to be refunded to my account and we went back to the office. The guy said that everything was fine and my ALL money was delivered to my account. BUT NOT

I sent an email to report the issue. And M.E. from the Centauros office replied: "Please note the amount charged for fuel was successfully refunded to your card when the car was returned, we have attached the receipt of the transaction."

This receipt was from the pickup day!

And they are not replying emails anymore about my issue.

I believe that they do this very often as aN extra! BE CAREFUL

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Centauro_Rent_A_Car's Response to Henri99's Review

Written on: 19/07/2019

Hi Henri99, thank you for your feedback.
If this was our mistake we will investigate it and sort it out. Please note the response time of our customer service department via email is now 12/14 days.
Kind regards!

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