Centauro Catania

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  • Customer Service

  • Value For Money

aqRhodes1947's review of Centauro Rent A Car

★☆☆☆☆

“Centauro Catania ”

Written on: 07/07/2019 by aqRhodes1947 (1 review written)

A recent trip to Centauro Catania could have been great. They were efficient on arrival, the car wasn’t the one we thought we were getting but hey, when are they. Instead the car we got was fine and did the job. When we came to return the car at the airport, the girl at the check in looked over the car and said everything was fine but that because there was some sand on the floor and the back seat (this is a beach destination after all and a little sand should be expected) we would need to be charged a €60 fine. She asked if we had time to clean it (we didn’t but said we did) and said to us that she’d pretend she hadn’t seen it yet. I presume this can only be because they are not meant to give you the option and instead hit you with the fine after the car is returned. We ran to find a local car wash but everywhere was closed. So we pulled over, dusted down the seats and floor with our hands and a towel and re-returned the car. This time round a different employee said the car was fine and when we explained we’d just cleaned it she was confused and apologised and said we shouldn’t have had to do this? With no time to discuss anything we ran to get our flight but needless to say this was a disappointing end to a lovely holiday.

  • July 2019

    Date of hire (month/year)

  • Sicily Catania

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Centauro_Rent_A_Car's Comment

Written on: 08/07/2019

Hi aqRhodes1947 , thank you for sharing your feedback of your recent rental with us. As stated in the rental conditions, in cases where, following the return of the vehicle, additional cleaning is required due to the car being dirty beyond the level expected from normal vehicle use, an additional charge shall apply. Our colleague offered you the chance of cleaning the car yourself to avoid this extra charge. Kind regards

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