If you have a problem, they NEVER answer any phone

Click here if this is your business
Centauro Rent A Car
★★★☆☆
2.5
39.0% of users recommend this
  • Customer Service

  • Value For Money

Click here if this is your business

fabriziogressani's review of Centauro Rent A Car

“If you have a problem, they NEVER answer any phone”

★★☆☆☆

written by fabriziogressani on 10/07/2018

I rented a car with Centauro for one week. Things were ok at the beginning a part from long enough waiting for the shuttle at the airport and more queues at their office, busy times I suppose. When I left the car though, I forgot my jacket in the car and realised it 15 mins after when I was at the airport. I called 4 numbers I had in the documents, including one I was given for emergencies in case of accident. Unfortunately I couldn't risk to go back and miss the flight. Nobody answered any of the 4 phone numbers despite more than 10 attempt in the following hours. I managed to speak to someone in a different city 2 days after. Of course by the time they looked into it, my jacket was long gone. Despite admitting my mistake, how is it possible that NODOBY EVER answers the phone? What if I had an accident/problem and needed help?

  • July 2018

    Date of hire (month/year)

  • Faro

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Centauro_Rent_A_Car's Response to fabriziogressani's Review

Written on: 11/07/2018

Hi Fabrizio,
We are sorry the lines were so busy when you tried to contact our Faro office.
Please note our customer service department is dealing with this issue via email.
We will reply to you as soon as possible.
Kind regards, Centauro Rent a Car

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0