Controversial car hire

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1Horton's review of CarJet

★☆☆☆☆

“Controversial car hire”

Written on: 24/05/2019 by 1Horton (1 review written)

Hired car at faro airport and had purchased excess insurance with Reducemyexcess.co.uk for £19 the week. CarJet rep not happy as he wanted nearly £50. Checked car in the fading light and agreed with noted slight damage,chips etc. Pointed out by the rep.Petrol gauge barely in the reserve so had to fuel up prior to a 60 mile journey at 9pm. On return of the vehicle same rep asked if I had taken photos of the car when I picked it up, I had not as it was almost dark. He then went to a tiny scuff near to the rear number plate and wanted 100€ for repair. If you don't take their excess insurance they catch you with minuscule damage report at 100€ a time. With all other chips etc on the vehicle they may have raked in at least 1000€. Had to pay the 100€ and have been reimbursed by Reducemyexcess. Wouldn't recommend this company to anyone.

  • May 2019

    Date of hire (month/year)

  • Faro Airport

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Johndriscoll's Comment

Written on: 06/08/2019

I had the same experience, ended up costing me a lot of money. Ruined my holiday.

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