written by Orosiesrj on 08/08/2017
I arranged a rental from Car-Hire-UK in July 2016 for pick up at London Gatwick in August. The next thing I saw was £600 had been taken from my card. I was told this was a refundable deposit to cover the insurance excess. I was told "all car rental companies do this" which of course they don't. I was also told " don't worry, the deposit will be returned 21 working days after the return of the vehicle. The rental and renturn of the car went without a problem and the rates were very reasonable, perhaps because they apparently had no intention of returning my deposit. One year later they still have my £600. My credit card company has reimbursed me but it really distresses me that Car-Hire-UK can get away with this. I continue my attempts to contact them by phone to no avail. Do not be tempted by this company's low rates.
As rated by our community of reviewers