Hard sell, poor quality car

★☆☆☆☆
1.3 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

Kate.Marlowe's review of Avis Car Hire

★★☆☆☆

“Hard sell, poor quality car”

Written on: 06/08/2018 by Kate.Marlowe (1 review written)

I recently rented a car with Avis in Glasgow, using autoeurope.com. It took me twice as long to pick up the car as it should because the guy at the Avis counter did a major hard sell, trying to get me to upgrade to a bigger vehicle. The staff who were supposed to bring the car round for me were disorganised and didn't know which car they needed to fetch.

The car itself was mediocre and appeared poorly maintained. It looked very smart on the outside but the ignition was very difficult to turn off (requiring an unusual amount of force) and the gearbox was in poor condition - I wouldn't have been surprised if either one of them had failed during the trip. The windscreen wiper fluid had not been topped up and was completely empty.

Although not disastrous, it was a poor experience and I wouldn't rent with Avis again. (Side note: Autoeurope was great and I have no issues with them.)

  • July 2018

    Date of hire (month/year)

  • Glasgow, Scotland

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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