Misleading. Bait & switch. Poor customer service

3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

Neckermann's review of Auto Europe Car Hire - www.auto-europe.co.uk


“Misleading. Bait & switch. Poor customer service”

Written on: 16/02/2017 by Neckermann (4 reviews written)

Booked a car online for a week for €15 (Goldcar). When I arrived at Goldcar counter in Seville, they had me pay a mandatory 'service fee' of €27. Nowhere in my booking or on their site did Auto Europe mention this fee. Second, I booked the car with the full-empty fuel option, but nevertheless I had to return the car with a full fuel tank, otherwise Goldcar would charge me €80.
Third, I wanted to extend my reservation and contrary to what Auto Europe states on their website, this CANNOT BE DONE BY PHONE. Fourth, their partner Goldcar who supplies the cars is an absolute disaster. They deliberately don't mention damage on their report of damage so they can AND WILL charge you afterwards for this damage that was already there. Same for (over)charging for supposed overdue return of car et cetera.

Summarized, the deals from Auto Europe look great on the internet but end up a major disappointment in the end. Bait & switch with quite some hidden, mandatory fees.

  • February 2017

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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