thirdparty disaster

3.8 / 5
77% of users recommend this
  • Customer Service

  • Value For Money

rippedoffW's review of Atlas Choice


“thirdparty disaster”

Written on: 10/02/2017 by rippedoffW (1 review written)

I booked two separate cars from Dollar on line through Atlas Choice (a UK business now gone into receivership) a third party broker. DO NOT USE ANY THIRD PARTY BROKER for car rentals. I did not select "pay now" and selected pay on the collection of car. A day later the full amount for both rentals was deducted from my credit card without my approval. When I turned up for first rental at Dollar SFC airport counter they had the booking but had not received the payment from Atlas Choice so I had to pay again and try and get my money back from Atlas Choice....a lost cause now as they have gone into receivership. The second rental car I then asked Dollar to confirm that they had received my payment from Atlas Choice. After the supervisor took over the computer she confirmed it was received. I returned ten days later and again confirmed with another supervisor that the payment had gone through....the counter staff once again could not find this information but nevertheless the supervisor more skilled , could. A month later Dollar deducted the pre rental amount despite I had evidence I had already paid it and confirmed by two of their own on site supervisors. They refuse to reimburse me . DO NOT USE DOLLAR OR THRIFTY (CONNECTED COMPANIES SHARING DESKS AND WEBSITES)

  • Decemebr 2016

    Date of hire (month/year)

  • San Francisco

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

Eddieedmund's Response to rippedoffW's Review

Written on: 21/02/2017

The exact same thing happened to me. I booked through Atlas, who deducted from my Creditcard. When I got to Birmingham to collect my car from Easyrent, I was again charged. I tried to get a refund later. I NEVER RECEIVED A REFUND. Atlas refused, instead they said I should do a "back charge" on Easyrent, although Easyrent didnt receive money from Atlas. Barclaycard refused a "back charge" because I had signed for the car. So I never received a penny back from either company. Of course Atlas is to blame! DO NOT BOOK WITH ATLAS

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