ATET - taking care of their customers

ATET rent a car - www.atet.si
★★★★★
4.8
From 80 reviews
98.0% of users recommend this

  • Customer Service

  • Value For Money

DaHe's review of ATET rent a car - www.atet.si

“ATET - taking care of their customers”

★★★★★

written by DaHe on 26/07/2018

I needed a car for a short trip, because my car was on service, so I rented a car at ATET.
The communication for reserving the vehicle was fast and correct and when I came to pick the vehicle all was as communicated over the Internet and phone conversation. Before taking the car, all the terms were clearly communicated, a fact that is very important for me, so that I know where I stand. The car was freshly cleaned and almost brand-new (3 months). Since my trip included travelling with ferry, I was told, that 1 hour tolerance is included in case I won’t make it to return the car exactly after 24 hours. I was pleasantly surprised by the quality and the speed of the communication.

What makes my experience different is a very extreme situation. I had an accident on my way back. In this situation the ATET employees did at their best. They calmed me down and guided me through a situation which was extremely stressful. Anyone that had a car accident knows what I mean. The vehicle to pick up the damaged car came very quickly, and I was transported to the nearest ATET office. After explaining the accident and filling an accident report I was given another car, so I could return home on time.

There was no mentioning of the nowadays so popular “fine print” and total understanding that such accidents, though not wished or encouraged, can happen.

I believe my experience differs very much from others mentioned here, but I can only HIGHLY RECOMMEND renting the car at ATET.

You are not just another customer, they treat you as a person, communication is quick and on a high level and in case of problems, people at ATET are there for you and support you.
So once again - HIGHLY RECOMMENDED!!!

  • 07/2018

    Date of hire (month/year)

  • Slovenia, Maribor

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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Atet's Response to DaHe's Review

Written on: 27/07/2018

Dear Mr. Davor,

We really appreciate your kind feedback. We are sorry that you had to deal with a difficult situation and we completely understand how stressful that must have been for you. We always try to solve any situation in the most comfortable way and provide best possible enviroment for our customers. It really is well worth all our efforts when customers like you notice that. The most important thing is that you were safe and that everything was solved in the end. May we be of further assistance for future rentals please do not hesitate to contact us again.

We wish you all the best in the future,
ATET Rent a Car Team

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