HORRIBLE UNETHICAL COMPANY. DON'T USE.

Argus Car Hire - www.arguscarhire.com
★★★★☆
4.1
87.0% of users recommend this
  • Customer Service

  • Value For Money

MelissaElizabeth10024's review of Argus Car Hire - www.arguscarhire.com

“HORRIBLE UNETHICAL COMPANY. DON'T USE.”

★☆☆☆☆

written by MelissaElizabeth10024 on 12/01/2018

This company provided the absolute worst travel experience I have ever had. We booked through them for a Hertz car rental and they refused to refund us after they did not tell us a credit card would have to be used to rent the car at the chosen location. After contacting Hertz international they told us we should have not been able to prepay the car with a debit card and that was a wrong doing of Argus car hire. Hertz international customer service also told us that we should receive a refund and that they would issue it if they could but the money is being taken by Argus car hire and they would not receive any of it. The whole delima ended up costing me and my partner $700! After a second rental and NYC uber rides. We paid for a car that we were unable to rent due to a lack of notification from this company. Moreover, this company took the full fee we paid for a service and kept it, as Hertz customer service informed me that the money would never come to them as a car was never rented. I told Argus that we would be fine to lose a booking fee for their service, but they refused and stopped responding to any emails I have sent. The money that was meant to be for the Hertz rental car was just put back into their company pot, which is unethical and seedy. This company was no help and took advantage of foreign travelers in the worst way I have ever experienced. I plan to write reviews everyday on every platform possible until everyone I can tell knows to never use this company. They are the worst customer service I have ever experienced in my 15 years of traveling.

  • December 26th 2017

    Date of hire (month/year)

  • New York

    Country & City of hire

  • Customer Service

  • Value For Money

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