exceptional service

Alamo Car Hire www.alamo.co.uk
★★★★☆
3.7
74.0% of users recommend this
  • Customer Service

  • Value For Money

nfa987's review of Alamo Car Hire www.alamo.co.uk

“exceptional service”

★★★★★

written by nfa987 on 17/11/2017

Have had two very good experiences of hiring cars from Alamo this year.

Firstly out of Denver Airport in May this year. Manager was really helpful in explaining how things worked on a car we were not familiar with, and at the end of the hire period resolving a slight misunderstanding over the price bracket the car had been hired at, but initially with the wrong price.

Secondly out of Las Vegas, Gillespie Street Depot from the 28th September. Really pleasant check in assistant. As we are newish to SUVs and driving in the USA, we asked for the same make of SUV we had on our earlier trip. None of the same make were showing as available on the system, so we agreed to take a different make. We were just taking our luggage up to the floor were the cars are kept when the assistant who had checked us in came over to us, having left her check in desk and come up several floors to find us, and said she had now found the vehicle we really wanted. That made for a really good start to our 1800 mile road trip. She refused to take a tip to thank her for her trouble and kindness. Really exceptional customer service.

Returning the car 20 days later was really easy. Very pleasant guy checked our car, then confirmed there were no further payments due, and we handed the car back.

Both cars were handed over to us in a clean and excellent road worthy state, and offered not one problem in a total of
5300 miles of road trip driving.

The shuttles to and from the airports also worked really well, with courteous, friendly drivers, and clean buses.

We know there are a lot of criticisms of car hire companies, but we found Alamo to be faultless on these two occasions, with excellent customer service. Thanks guys.

  • 28th september 2017

    Date of hire (month/year)

  • Las Vegas, Nevada, usa

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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