Poor quality alternitive

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  • Customer Service

  • Value For Money

Disgruntled8010's review of Alamo Car Hire www.alamo.co.uk

★☆☆☆☆

“Poor quality alternitive”

Written on: 23/09/2019 by Disgruntled8010 (1 review written)

Ordered a ford galaxy (or similar) we got a vw caddy, staff were completely unhelpful, they assured us that the caddy based on a van was the same class as a galaxy, when I tried to explain to the manager how the vehicles were completely different, he would only say "well you can leave the car here you don't have to take it" ?
I can only say that this is an appealing attitude to take, I would not use them again and I would not recommend them to anyone.
If I wanted to hire a van with seats that's what I would have ordered.

  • Sept 2019

    Date of hire (month/year)

  • Ireland Dublin Airport

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Alamocares's Response to Disgruntled8010's Review

Written on: 14/10/2019

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to us include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring

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