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K8te18
Written on: 04/03/2016
I have sold them a couple of cars over the past 2 years and had a really good price for them, but in December we were offered a ridiculously low price for our ford ka. My suspicions are that they aren't very competitive any more, most people I know are trading in their cars for brand new ones at 0 percent finance
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professor2016
Written on: 04/03/2016
Because it is my belief that it is their own employees that are writing the reviews. Not one person I know who has used them has been happy with them. I repeat, complete rip off and definitely avoid ever dealing with them. They are only interested in selling to those that are desperate for cash and take advantage of this.
Go to a trader instead.
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georgiahay
Written on: 04/03/2016
I have sold two cars to webuyanycar in the past year and have found the process satisfactory. On neither occasion did I have the opportunity to "trade in" my existing car in any event; and I have found the process reasonably fair.
It is true they will reduce the amount they offered on line when you turn up to "sell" the car, and that can be irritating (because they count paint chips and ANY dent), but in my experience they do respond to negotiation.
At the end of the day they can save you the hassle of finding a private buyer, and the money is paid into your bank account as they promise.
We all need to remember that when you "trade-in" the car dealer has his/her profit margin on your NEXT car to play with.
I am certainly NOT an employee of the company and I have personally submitted two Reviews.I am certainly NOT "desperate for cash".
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QWERTY1000
Written on: 05/03/2016
I hadn't used WBAC before last month, so my personal experience is only recent, but there is no way I would ever use them again.
The whole experience is basically a process called 'straight line selling'. Its a sales tactic that is intended to control the boundaries of a sales negotiation/discussion with the boundaries getting narrower the nearer you get to the 'close' of the sale.
The way they position this is very clever, they explain what they are doing during the 'inspection', not to keep you informed, but to convince you that all the 'faults' they are finding in your vehicle means it is worth a lot less than you think, and to get you to become agreeable to that.
How do I know and recognize this? Because I'm a sales professional myself and train sales teams!
I can't answer why they have got so bad over the last 6 months, but perhaps this sales approach has been implemented since the arrival of a new sales director (or similar exec level position), and the staff on the ground are being trained to follow this (and a script) with associated sales targets.
Whatever the reason, considering that I was offered £2000 less than TRADE price, and then went on to sell my car elsewhere for the TRADE price, I just wouldn't bother wasting my time with them again, and would suggest everyone else avoid them too, unless you want to be subjected to a clever phsychological sales process intended to take advantage and control the customer.
Good luck!