Staff training needed on customer service

First receptionist put me through to bodyshop repairs, where eventually this was answered by a young lady, she was obviously busy doing something else at the time as the call kept going out of range, she then tried putting me back to front desk but I was quicker hanging up and redialling. Second receptionist (mature lady) cut me off mid sentence and put me through to another department in which I held for 4 minutes, unhelpful and rude staff at their front of desk/reception, where were Vospers customer service? Leaves a lot to be desired. However, on that note, I have gone elsewhere. In the 20 years I have lived here both my husband and I have purchased 5 cars, never again. This company need to get their staff training schedule in order. The last car I purchased was supposed to come with a full tank of petrol, promises made by the gent who sold the car back in April, however, I had to fill up at the nearest garage, I never bothered too much about this broken promise at the time, but after having witnessed first hand their customer service, I think its time to move on. Goodbye Vospers, take a leaf out of my page and get your staff trained on customer service. There are some fantastic companies out there that will come in and do this for you. Oh and you might want to identify the riff raff and send them packing.