Awful experience: Fake booking & doubled price

I would recommend that nobody use V Cars service under any circumstances. I recently made a booking days in advance for a pre-agreed time and price. What actually occurred was completely different to what I booked. My taxi did not show up, and when I was finally able to get in touch with somebody in the office they told me that nothing had been dispatched. They then told me that they would arrange for a taxi ASAP and call me back. Of course they never called me back, and I had to keep calling them back multiple times to finally get a taxi to arrive. When the taxi did finally arrive over an hour late, the driver told me that the price was almost double what we had pre-agreed!! Being stuck in the middle of nowhere past midnight I had no choice but to take the taxi, but I believe it is unacceptable to take advantage of customers who have no alternative by pressuring them into accepting an artificially inflated price.

I spoke to the customer support team and was told flat out that they would not do anything. They would not offer a refund, and that taxis not arriving on time was the nature of their business. In fact I was told that my 'booking' was not actually a booking. What V Cars do is offer your journey to drivers on the day but there is no guarantee that anybody is available or that they will accept. So booking in advance is completely pointless and gives them authorisation to charge whatever amount they want to your card later on!!

V Cars terrible service is topped only by their utter disregard for their customers, as demonstrated by their business practice of not providing confirmed bookings as advertised and artificially changing the journey price with no reason. There is a reason these companies are going out of business!