written by on 04/10/2012
Told to pick up my car at 4pm. Turned up and the car was still on the ramp.
Had taken my children with me as was just going to be a quick pick - up. Still there at 4.50. Had even transfered the car seats etc. Car was ready but paper work had not been sent over. Asked for some water - their was a dispenser there, but no cups. Asked if we could have one, told they could not give us one!
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