Poor customer service

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carbuyer2015v2's review of Perrys Peugeot, Bolton, Lancashire

“Poor customer service”

★☆☆☆☆

written by carbuyer2015v2 on 17/10/2015

Booked to come and test drive a specific car on Saturday morning, drove 1 hour to Perrys Bolton, met the salesman who, got the keys, looked round the car (looked nice), got in the car to go on the test drive then got told "sorry sir, this car has just been sold by another branch".

Salesman: "I'll talk to the manager". We wait 5-10 mins outside, go back in and the salesman is now with another customer! They really don't care about customer service, just the next sale.

When I told the salesman to his face that this was poor customer service he blamed the "system" at perrys, any branch can sell any car blah blah. This system sucks. i would not recommend anyone go out of their way to travel to perrys and buy a car, as it might get sold from under you, even when you are sitting in it about to leave on the test drive.

What a waste of my time and money

  • Customer service

  • Value For Money

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