Excellent Service!

Having never bought a car from a dealer before, I was a little apprehensive about purchasing a car in this way.

After reading a detailed description of the car I was interested in on the Motor Village website, I found on inspecting it that the written description in the advertisement and the verbal description given to me over the telephone were both completely accurate. There was no hard selling, just a calm businesslike approach, together with relaxed, informative discussions about the car. I was able to test drive the car unaccompanied, which I had not experienced before. I was offered a coffee whilst discussing the car, which was very welcome as I had travelled some distance for the viewing. All of my questions about the car were either answered immediately, or the answer was soon found for me. As I had driven to Motor Village, I was unable to drive my new car away having made the decision to proceed with my purchase, so I returned two days later. However, after travelling the 80 miles to Bristol by train to collect the car, I discovered a fault with the driver’s side window, which was not apparent when I had initially inspected the car. I mentioned this to him, who was very apologetic and he organised an immediate check of the fault locally. After a short wait for the diagnosis, he advised me that the window required a new regulator, a complicated and no doubt expensive repair. Again he apologised and arranged for a new manufacturer’s part to be delivered and fitted to my car. As I was far from home, he did not hesitate to provide me with a fully insured courtesy car as well as fuel for the return journey. On final collection of my car two days later, everything went very smoothly. I was asked to check over the car one final time and after a coffee, I drove away, very happy with my new car and my purchasing experience.

I would not hesitate either to use Motor Village again, or to recommend this dealer to others considering a vehicle purchase.