Very poor service overall

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Lookers Online - www.lookers.co.uk
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Gradykv301's review of Lookers Online - www.lookers.co.uk

“Very poor service overall”

★☆☆☆☆

written by Gradykv301 on 10/02/2018

I booked a full service on the 07/02/18 after confirming all my details for my car ect ) I was told it would be a express service about 1.5 hours and the car would be cleaned inside and out for free for £209 for which I thougth was a good deal.
On arriving 15 mins early as advised, I was informed they never had the parts in stock to complete my service ! So as I was already there ,I asked for just a oil and filter change, which they said would be £90 + ? , I informed them that I had been quoted £ 86 to which they then agreed.

After about 2 hours they informed me the car was ready ,but the one Licence plate bulb had gone and if I wanted it replaced it would be £12.00 I said leave that, I will do it myself.

On collecting my car I found it had not been cleaned at all ! but because I was in a rush to collect my child ,I never had time to speak to them about why it had not been done.
Also when I got home and checked over the car , I found that both Licence plate bulbs were working fine! Magic Um
Overall very poor service and would not use again a bit of a circus, you use these people because you Trust they would do the job correctly and be honest, I will leave you to your own conclusion.
This is funny on trying to post this review it keeps coming up a Error happened is this another omen !

  • Customer service

  • Value For Money

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