I bought a car from the Ipswich branch, traded in my previous car no problems. Until my payment for my previous car came out, and my new car payment. Spent three months trying to get my money back to be inundated with lies and generally no communication back. Emailed the head of business who didn't even have the decency to email back, eventually got the refund to be £100 less than I was due. Now got all of the money back through a complete ball ache on my behalf. Worst experience I've ever had buying a car, will never buy from here again, terrible customer service. My husband will be buying another new BMW and we will be avoiding this branch entirely.

Had new tyres fitted, sorted me out with a awesome courtesy car so cannot complain at that but I noticed a couple of days after collecting the car that damage had been caused to one of the driver side wheels, spoke to a manager, they refused to accept how it could possibly be them and hung up when I attempted to argue the case