written by ssFinch457 on 11/09/2017
Never known anything like it - I was only allowed to look at one car and make a decision on that one. I was not allowed to look at other cars. And as for the ridiculous spiel regarding Gardex which they were trying to sell for £300 - why not simply have the car valeted every 2 months by a mobile service? High pressure selling at its worse.
written by BrandenWoodard259 on 02/03/2017
I was very interested in a Nissan car for sale and rang to book a test drive. I confirmed that I wanted to part-exchange my current car and asked how to proceed. The adviser seemed very helpful and told me to take all my car details with me, with my driving licence and proof of address, and an appointment was made for the next morning. I received 2 confirming e-mails. However, when I arrived next day it appeared that nobody knew of my booking, and I was passed from one salesman to another. I was left waiting on two occasions for a long time, with no explanation, and then asked for lots of repetitive information. I was never given the opportunity to drive the car myself and a salesman opted to drive me round the block. On returning, I asked, for the second time, if someone was going to look at my car and give me a trade-in offer. I was then asked if I wanted to buy the Nissan as they would only look at my car if I confirmed this. I tried to point out that I needed a trade-in value before committing myself, but this fell on deaf ears. I was then told there would also be an admin fee of £149! Basically, I found the whole process both totally out of touch and lacking in any sort of customer care. I will never go near this company again.
written by danieljolly on 16/08/2016
Sold our last car here and was happy so went back today . Was told my online quote was a true representation and that unlike webuyanycar they would not drop below online quote. THEY DID! Tried to palm me off about mileage - previous owners etc hence almost 40% lower offer than online , even though we put mileage in to get quote! Manager didn't even have decency to talk to us and sent a lowly sales rep after rep went to get him to explain the reason for the lower quote. Very disappointed , looks like car shop has now jumped on the webuyanycar bandwagon .... Shame.... We won't be using car shop again . (We bought our last 2 cars there )
written by LyndaBlake on 03/10/2015
All staff we dealt with were very helpful and courteous especially the person I dealt with who made the experience of buying a car as stress free as possible. The car was delivered to the showroom we were informed of its arrival had a test drive, any questions we had were answered, the paperwork was dealt with in a timely manner and we drove the car home. We are very pleased with our new purchase and would recommend the car shop.
written by SimonCitroenPicasso on 24/07/2015
I have just purchase a nice car from car shops Norwich branch and the person I dealt with gave excellent customer care and advise. She was very knowledgeable and gave me the confidence to buy from the car shop, she made all the difference an enabled me to choose a lovely car. I’m very happy with the service given from the person I dealt with and the car shop and would recommend anyone to ask her for her to help you chose the right car for you. Regards
written by ozzy2015 on 02/06/2015
Upon entering the showroom I was greeted by a friendly sales person. I was promptly sat down and asked what sort of car I was looking for and what my budget was. I was offered a cup of tea whilst Bev browsed through the current stock of cars. She asked me lots of questions in relation to what I needed the car for and then gave me her recommendations. Within ten minutes I was test driving, unbeknownst to me at the time my new car. The test drive was perfect, I wanted the car! The next stage was the finance application. I was sent to a modern well furnished office; where I met Josh (a finance specialist), he instantly explained to me in detail about the finance they offered and began the application. Within twenty minutes I had been approved and the car was now mine. Next stage, into another office to tax my new car. I was greeted by a very friendly well dressed employee. She explained to me that she would help tax my vehicle, one ipad and five minutes later my vehicle was taxed. Finally get handed the keys to my new car and I have the biggest smile on my face ever!! I would like to say a huge thank you to The Car Shop Norwich for their professionalism and treatment I received throughout the process.
written by MaryLouiseJones on 30/04/2015
i purchased my car 8 months ago and I have just taken my car in today for its service and mot, the staff on the reception were very friendly and kept me up to date on the progress of my car and the work required. I was very surprised at what a good price I got charged as I had two other quotes from a main dealer and another garage and Carshop saved me around 30% on the prices I had received elsewhere. Very happy and I will be back next year for my service and mot and hopefully in a few years I will be able to change my car again
written by Mickyandtom on 26/04/2015
went to a few car garages today in Norwich and luckily for us the Car shop were open on a Sunday as we could then sit in a few cars and drive three. Found a very nice car that was less money than we had seen in another garage today that was closed which is not good as we both work all week so only have weekends free. As I said though all was well and we have just bought a new car. Thank you so much car shop Norwich
written by Sarahjones1988 on 26/04/2015
I was very impressed by staff and how nice everyone was. My partner commented how many customers seemed pleased with services as working in sales himself he notices these things and also said you could tell all the staff were happy to be there. Car was great and price was good so I am a very happy lady
written by JanaeDavis395 on 19/04/2015
I can not fault the staff for their customer service in the Norwich branch. We came into the branch to test drive a similar car and make arrangements for the vehicle to be brought up from Swindon. I chased up this by phone a few days later and was told that the vehicle's rear window was broken while on a transporter. The window could be fixed but there would be a delay as this had to go through the transporters insurance and could be 6 weeks. Swindon were not to release the car until the repair work was agreed and done. We were in no rush to purchase and we're happy to wait as the incident was not the fault of Car Shop. The only thing I would have liked was a bit more communication from Car Shop as to what was happening and more pressure put onto the insurance company to move things forward at a greater rate.
written by SLouise80 on 10/04/2015
I felt really looked after from the minute I walked in, I was offered a hot drink and the staff ran around to get cars I wanted to look at and put them next to each other for me to compare. I have been to other garages who have ignored me or I have had to do all the work and running around where this was very new and different. I will definitely use them for service as got my next mot on offer as I have just got a car. 5 stars thank you so much
written by Addison21 on 30/03/2015
Good experience, from early phone calls to meeting and the buying of the car. Pleasant professional, non threatening approach.
written by Victorszekler on 29/03/2015
I saw Ryan Camsey at the car shop and he provided an excellent service and got me my car right away. Very please and would come back again
written by Carlos173 on 26/03/2015
I would never recommend the car shop to ANYONE ! They are more than happy to take you money however if you are need a refund then you have to really push to get it back ! They also said they were going to call me back however 4 days late still no phone call. I has taken me a week to get my money back but however its still not in the bank ! DO NOT USE THE CAR SHOP!!!!!
written by Cmdzw on 25/03/2015
I went in at 3.30 with four kids in tow, and they were amazingly polite, helpful and tolerant. We quickly established what I could afford and which type of vehicle, we arranged to come back the following day with hubby in tow, we settled o a car, wen we decided to finance and part ex through the car shop, they were second to none with their helpfulness in the norwixh branch, Once everything was filled in, signed and sealed, our new car, was cleaned and ready for us to collect, super dupa service, if the aftercare is like this I will continue to be a a happy bunny. I would happily recommend to a family or friend xxxxxxx Big up the carshop xx
written by Raffertyro1970 on 24/03/2015
Helped me pick my dream car and he was a great help to me thought the whole thing
written by 114Ogle on 18/03/2015
Very helpful service. The lady that looked after us was approachable and friendly.
written by McDaniel34 on 16/03/2015
Really friendly and helpful, the person I dealt with at norwich went above and beyond to help us find our perfect car!
written by AshleyM15 on 15/03/2015
My latest experience when buying a car from the carshop Norwich was excellent, the staff were very obliging did not rush me as I took 5 cars out for a test drive. Until i finally found the car i wanted! the staff were polite and very helpful, and looked after me very well, This is the second car I have bought from the carshop Norwich and I will most definitely buy my next car from them too.
written by GavinLangley on 15/03/2015
We were met at door by a young smiling guyHe asked us some basic questions about the type of car we were looking for and within minutes we were presented with a super looking VW Tiguan, went for a test drive, we had a good look around the car and it ticked all our boxes. his job was complete - sold it well done
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Plmy's Response to ozzy2015's Review
Written on: 12/12/2015
Whilst I hate to question any review there is no detail here on the car that was bought. We had a terrible experience with Car Shop Norwich (and we are very much not alone). We would encourage everyone on this platform to read both positive and negative reviews thoroughly and exercise caution.