Sales department fine, service department awful

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★☆☆☆☆
1.5
From 13 reviews
8.0% of users recommend this

  • Customer service

  • Value For Money

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5Benton's review of Bristol Street Motors Ford, Cheltenham, Gloucestershire

“Sales department fine, service department awful”

★☆☆☆☆

written by 5Benton on 22/05/2015

Bought my car and my warrant from Bristol Street. The sale was fine, but the car has had endless problems. The service department was awful - they diagnosed a problem but told me the car was safe to drive. A week later I break down and cause more damage to the car. They then say they can't even look at it for another week or provide me with a courtesy car (as agreed in my warranty!) - so I am carless for a week, and still have to deal with their poor mechanical and customer service.

Very poor communication from them!

  • Customer service

  • Value For Money

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