I was made to feel (by the general sales staff) that I'd affronted them for asking to whom I was now talking to. I found none of the sales staff to be in the habit of informing callers to whom they were talking with. When asking who I was talking to a sigh of inconvenience was often present. My vehicle was delivered without the car mats agreed to and the users' manual was forgotten. My £20k investment in one of their cars evoked no detectable gratitude.

Bought a used car and have had nothing but problems with it. Given lame excuses and the problem never seems to get fixed. Helpful at first, but they are now out there depth. Would not recommend buying a used car from here as they are keen to take the money, but when you have issues not so keen to help. The general manager is very rude and speaks to you like a child and tries to convince you there is no problem or it isn't an issue. Very unprofessional and gives the industry a bad name. I will never buy from here again.

I would like to comment on how we were dealt with when we went to look at a Santa Fe in Brindley West Bromwich few days ago. The salesperson and the manager took no interest in showing us the car I wished to purchase, kept us unattended waiting outside in freezing cold and refused to allow me to test drive the car until I commit to purchase it! I have been driving for over twenty years, own three cars and always purchase cars from the main dealership - I have never seen such arrogance and poor behaviour towards a potential customer. I went to the dealership with a cheque book as I had a good idea about what I wanted to buy and came out feeling insulted. When I complained to the manager (who never introduced himself) he just wasn't interested. And all this was on a day when the place was empty - I wonder why!