Awful experience

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Smithjx170's review of Birchwood Ford, Eastbourne


“Awful experience”

Written on: 12/05/2022 by Smithjx170 (1 review written)

O.k so please anyone who considers this garage for a service or repairs please turn back now.
My experience was upsetting.
The cost was excessively ridiculous. O.k so I can accept that.
However one thing I won't accept was the time it took carrying out the service and repairs and how frustrating and unhelpful the staff were.
Misleading Invoices and very confusing. The repair team made it difficult to understand the repairs required.
Why should you have to make immediate payments to have your vehicle returned? Where was the offer fir a courtesy car as was never given a time span of works.
I rely on transport on getting to work and it took 2 weeks.

Just to add insult to the equation. After receiving my car back I had to call out the AA because the incompetent work carried out by the engineers put my 7 yr old boy and me at a serious risk.
They forgot to clamp my hose to the air coolant and my engine was over- heating. It's lucky I responded immediately.
I have proof of this and I'm going to take further action.....

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