Disgusting customer service

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★★☆☆☆
2.2
From 33 reviews
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Beverleyhuddart's review of Arnold Clark, Salford, Greater Manchester

“Disgusting customer service”

★☆☆☆☆

written by Beverleyhuddart on 30/08/2015

After ordering the new corsa 3 months ago through an excellent customer service agent I was very excited to be in possession of my new car, due to be delivered Tuesday. I rang last week and was informed it would not arrive for at least 2 weeks. The manager was rude and extremely unhelpful. I was not offered an alternative or a resolution. I was just told I needed to wait, even though I informed him I had no car due to selling mine. I am disgusted at the lack of communication, compassion, and general customer service. I have been a loyal customer to Arnold Clark, and this would have been the 3rd car brand new I had purchased. I can honestly say I would never buy a car from them again!!!

  • Customer service

  • Value For Money

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