Worst dealership group.

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Guest's review of Allen Ford, Swindon

★☆☆☆☆

“Worst dealership group. ”

Written on: 31/03/2020

It is the worst dealership we have ever known. Ford UK should be ashamed and worried by these official franchise staff.
They supplied a new vehicle which had faults. Rather than sort it professionally, they decided to delay, fob-off and bodge the problems, then try to cover up the damage they caused. They had it back for another week, but still failed to rectify. V bad workmanship. Much hassle.
To make it worse, whoever washed it, used a dirty brush and scratched the paintwork. It wasn't checked before being delivered back, but the driver could clearly see what had happened. Shocking.
Our trust was completely broken. When we complained, we received heavy-handed solicitors letters, saying we must let them take the vehicle back to their garage AGAIN! The law gives a company one or two chances to rectify, so this was not appropriate.
Don't place your trust in them. They are incompetant.

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