Selling refurbished batteries as new. Had two faulty batteries from them. One of them was clearly used and badly damaged, damage to the casing and terminals. Will not be using these people again. Avoid.

I bought battery YBX3057 YUASA from Tayna which turned out to be bad in just few months of fitting it and the experience of representative so called CS is the worst I have ever seen! First, when this battery kept dying out, I thought it was my car as this battery was new. It costed me a fortune to have my car checked at the dealer just to find out that nothing was wrong with my car's hybrid system, but it was this battery which was bad. I called CS and when I told them about the issue, I was told that my car needs an AGM battery and this one is the wrong battery that I bought therefore won't be covered under the warranty. I told him that it was recommended by Tayna anyway and the battery is bad as well. The CS rep won't believe me and asked me for evidence. I said I chatted on their online chat service of MSN messenger when I bought the battery and it was recommended. He said they do not have any MSN messenger service! ( It is still right there on their website!!! ). I gave him the name of the person who recommended it and he still won't accept it. He asked me to send evidence of the chat with that person before they could consider this! I clearly felt that they had no intension of refunding/replacing this battery from the way I was treated on the phone. "Irrespective of who recommended the battery to me, they were supposed to follow the warranty procedure as the battery kept dying out". What if it was recommended to me over the phone and I had no evidence? Their attitude is extremely unprofessional and off-putting. I sent them a stern email with the evidence of the chat. They not only refunded the cost of the battery (without refunding the postage expenses) but also blocked my account from placing any future orders!!! (Truth hurts) LOL! How professional!!! Hahaha, they think they are the only suppliers on this planet! It clearly shows that they do not want to hear from customers if they have any issues with the products and their so called customer services is totally hypocritic! And by the way, to clarify, I discovered that my car does not need an AGM battery, it never had one, it always has had a standard battery and the last one lasted about 4 years (the picture of which was also sent to them on the chat). This is in total contradiction to what that CS service guy was so adamant about and was voiding the warranty on this basis. And when I asked them why my account has been blocked, I have been told that I have been rude to them! Wow! I would like to know what part! I told them that now I will leave a negative review about them and they blocked the review section too on their website!!! Look at these sham artists! they are so worried about their truth being exposed! This also means that there is no transparency with regards to reviews on their site, giving a fake picture to customers. Good luck to anyone buying from this company! They may be the cheapest on the market and so is their treatment of customers! Something is fishy about this company. Read in another review that they don’t supply fully charged batteries. And they sell them around 10% cheaper than others! How?