Before collecting the van I contacted Unbeatable regarding staying on caravan club sites, their website mentions temporary membership. After a few emails, I was assured that there would be a details on the key fob when I collected the van. We planned to use the van as a base for our stay at Silverstone with a final night at Tewkesbury caravan site, then make the short journey to return the van at Bristol. Naturally when I collected the van from Bristol, there was an awful lot to take in and I didn’t check the key fob, frankly it was the last thing on my mind at the time. We had pre-booked with Tewkesbury and as advised planned to hand the fob to the reception on arrival. However, on the day we set off from Silverstone we realised there was nothing about temporary membership anywhere in the van or on the fob, so we ended up paying the additional non-member fee to stay on the site. On arrival at Silverstone we had a few problems closing the habitation door but eventually it shut, the next day on opening it, it would neither re- close or open. Eventually after a great deal of help from other campers, many who had also rented vans for the event, we managed to close the door and it stayed that way until we returned. This meant we had to clamber through the cab of the van each and every time we exited or entered. When we left site, I secured the door with cable ties as it did not feel safe driving knowing the door may spring open at any moment. On returning the van to Bristol , I removed the ties, the return staff were very apologetic and advised that the previous renters had the same problem and a couple of other vans were having similar problems. Although we enjoyed the use of the van, the misinformation provided and door problem was an irritation and something we didn’t need. I contacted Unbeatable after being offered a 'bribe' to write a good review on this site and explained my concerns, this was 2 weeks ago and have had no further emails from. There are many companies hiring campers and I would suggest like I will be doing next year, hire from one of them.

Finally received my deposit back after 33 working days. I will keep this simple. If you are very patient with the initial booking and constant email updates etc and are good with computers crack on. The motorhome was fine with a few dints here and there so when I queried marks and chips they were not required well that made me worry as every other scratch and minor crack was required. The mileage on the tablet on take over was higher than the odometer so I took photographs to prove my innocence if needed as it couldnt be altered (was a 1000 miles out by the way). The motorhome itself was fine although even for 2 of us we did feel a bit cramped. Oh and yes it was powerful and nice to drive sitting at 70 on the motorway no problem and was economical for a motorhome. handover on return went ok but yet again the mileage couldnt be altered and we had only covered 300 + miles in a week so more photographs were taken. Back to the stringent handover conditions which went fine and nothing had changed except that I remarked that the kitchen sink leaked which I initially thought to leave it as I could have landed myself in a problem here but I was hoping that by letting the information be known that others would not be disadvantaged in some way. So now I wait 28 WORKING days for the return of my £1250 deposit that turns into £1235 because of some admin fee. 28 days comes along and nothing and manage somehow to phone them and speak to someone and get through and spoken to and then have to wait another week for it to land back on my credit card making this 33 WORKING days after the return of the vehicle. So there you have a good overall view in my opinion so if you like messing with computers and electronic signatures and non answerable calls to issues and waiting ages for a substantial deposit use unbeatable but not for me I will go back to another hirer that I have used before who I paid £350 deposit for and got that back on return of the vehicle.

Hired a Motorhome from Unbeatable Hire in January following purchasing a Groupon offer. The pickup was great, the van was great and the dropoff was fine. Following the hire came the inducement "Fancy £30 worth of complimentary Amazon Gift vouchers? All you have to do to get your £30 Amazon Voucher is post your feedback about your motorhome holiday (providing either a 4* or 5* review) on the website below: " To my mind that's a bribe, which damaged my opinion of the company. I was happy with the experience, but hadn't received the refund of deposit so thought I would hold off any review. In trying to recover my deposit I was told that I would have to wait until close of business 25th March 2016 until they administered the refund. We handed the van back on 31st January. I had received an email before the hire that stated "Your security deposit payment will usually be refunded to the authorised credit card held on file, 14 days after the end of the hire period". I queried this and whilst one might have expected a reputable company to honour such a statement I was told "Unfortunately our terms and conditions were amended on 9th November 2015, so I apologise for you having subsequently been incorrectly informed. As stated in the terms and conditions - "The Security Deposit will be held and refunded upon request after 28 working days after the date of the check-in date of the vehicle. This period of time may be longer in the event of any post hire charges being required to be imposed."" 28 days to most people is 4 weeks, but this company states "working days". Strange.....we dropped the van off on a Sunday, but apparently that is not a working day. Even so, it is more than 28 working days from 31st January to 25th March, so I queried that to be told "The Check-in administration process was completed by the depot administrator on 10th February 2016" Well that was really rich....the electronic process was completed whilst I was there on 31st January! Oh, and they send you an email offering you a credit against a future hire of twice the value of the deposit if you waive the refund, and the refund is apparently not actioned unless you specifically advise them that you don't want to take the offer. So eventually I received my deposit back less £18.84. Why the deduction? "Card Fees: £3.84 plus a refund processing administration fee of £15.00". So.....make up your own mind about this company. I've made up mine and won't be using them again.

We rented a motorhome for 4 days for £390. It was relatively straight forward to organise online. On arrival the motorhome was clean, nearly new and well equipped. We returned it cleaner than we collected it. As it was only a short term rental we were required to pay a £1250 deposit. This was not repaid until 4 weeks after the rental after numerous emails - phones are not answered! By the time Unbeatable hire had finished with us they had deducted £103.66 in sundry admin charges and credit card charges. As a result of this experience I will certainly NOT be using this company again. The rates quoted are totally disingenuous and it is disturbing that they can hold such a large sum of money as deposit for so long

My husband and I rented a motorhome from unbeatable hire for our honeymoon in Scotland. Everything went well with the booking but when we arrived to pick up our rental we were told that the large window in the front didn't work, there were cracks in the side window so we had to be extra careful not to damage it any further. We got home a few hours early so we could give it a good cleaning....it was cleaner when we returned it than when we took possession of it. But our biggest problem came with the £160.00 refund. While we were away in it we had a flat tire....so we called the tire repair company as per instructions. They in turn sent a repairman out, from Inverness on a Saturday night, with a brand new tire which he put on the vehicle. Nice and convenient...right??? Well it was especially as we were told that anything like that would be covered by the company. What we find out 3 weeks afterwards (when I called about our refund which still hadn't been returned to our bank account)is that they are expecting US to pay for the new tire as well as the call out of the repairman...to the tune of £216.04!!! and that, with OUR permission, their finance department will go into our bank account and take the remaining £56.04 (which is what's left owing on it AFTER they take our £160.00 deposit towards the cost! We were told by 2 different people that this was their responsibility and at no cost to us. If we had known it would be charged to us then we would have used our own breakdown coverage...not their overpriced one.....it's good way to get new tires and make the customers pay for it.....for all we know the tire had already been damaged by the previous rental. We checked the vehicle over thoroughly before leaving with it...but the tires are a different matter. We are currently in a 'discussion' with their staff but we're also considering going to Trading Standards if our deposit is not refunded asap.

I used a motor home from 01.07.2015 to 08.07.2015. Everything worked smoothly until the deposit return phase. Like many others before me I did not get it back in time. I e-mailed Unbeatable Hire and got no response. I rang their phone numbers and finally after numerous attempts the only number that answered was reservations and they promised to pass on my message. I got an email back advising me to respond to their e-mail which was sent earlier and called double discount offer. They also made me another „good offer“ to use my deposit in the future but I refused and requested my deposit be returned immediately. To my surprise I got back considerably less than I had expected and without any explanation. I asked them to explain the deductions and their feedback was very disappointing. They charged me for everything they could possibly think of! When I collected the vehicle it had little over half a tank. I specifically asked the lady who issued the vehicle if I should return the vehicle with a full tank and her answer was a clear no without any further comments. I returned a vehicle with slightly less than a half tank. It is obviously very complicated to predict the exact amount of fuel in the tank and I expected that I should pay for the fuel shortage. But it turned out to be the most expensive diesel I have ever bought. The difference was 20 litres and with all charges and administration fees added up every litre cost me £5,85. They explained to me that these fees are intentionally high to avoid subsequent inconvenience for them. I found this rather ironic as receiving a vehicle without a full tank was already inconvenient for me and if they have the audacity to have a ridiculous refueling charge of £37.50 they could at least guarantee a full tank. It would have been easier for them just to demand a full tank instead of calculating by a single litre. They also charged me some credit card fees but these were returned with apologies, because I paid my deposit by debit card. However, I checked the cardholder charge authorisation form and there was no indication of any fee for using a credit card. If you want to rest easy after your vacation, I highly suggest you avoid this company!

The van was superficially clean but curtains smelt dirty and upholstery needed steam cleaning. Inside of cupboards also dirty. Quite an old van. Indicator light stopped working. When we tried to replace, found the bumper was held on with wood screws. No container to empty waste water. Toilet wouldn't flush. TV cable frayed so we had to buy a new one. Refused to refund bond and charging us for the dodgy bumper bar. Depot at Manchester dirty too. Not a good first impression. Now seeking legal advice to get bond back. I definitely wouldn't recommend Unbeatable Hire.

The booking was easy; all online. But don't be fooled by the initial quote as the add-ons are ridiculous, the 'admin charges pop up frequently and the damage waiver is pointless; it covers nothing e.g. covers wing mirror glass, but no the plastic... charge if damaged £350! 8 insurable days hire... starts at 3pm on day 1, finishes 11am on day 8. - ? Beware the 'post hire charges sheet': all the things they will charge you for if there's damage or things not complete on return e.g. £100 to empt the toilet cassette. Which would suggest the vehicles are in PERFECT condition when you collect them. Far from it. Ours: broken seat belts, cooker not working, skylight broken, DVD player broken, damaged crockery, hole in table, lights no working etc etc The guy that did the handover admitted later he should never have released it to us in that state! We're awaiting their response to our complaint. Not holding my breath.

Unbeatable have great modern camper vans, but you really must watch the hidden extras, which took our hire from the quoted price of £390 up to just over £1000 for 6 nights hire!! The original Quoted Hire was £390, but then they added on 13 additional separate charges as follows; • Various card charges / booking fees / admin fees - £48.97 • Insurances and VAT - £264.86 • Bedding / gas - £105.00 • Mileage charges - £266.80 The van was great and modern and we could go anywhere - these hidden charges which we only found out after we got back (read the small print!) has ruined our holiday.

We hired a mobilehome recently and had an amazing time. The phone service from Unbeatable hire was excellent and paperwork was dealt with quickly. The hire depot staff were also great. However... upon returning the amount of hidden fees started to mount up. Our initial payment carried a £3.58 fee. Deposit fee £30 Return of deposit £25 plus £12.50 plus VAT admin fee "Fees" total £78.58. Plus deposit is held for a minimum of one month. So I have incured further credit card charges. Beware... it's a real shame as I had wanted to use them again but that amount of admin fee is beyond extortionate!

We hired a motor home from Unbeatable Hire for a long weekend - July 25 - 29th. The online booking process was ok. We opted for CDW at £12.5 per day. (Watch out though - they charge this per day not per 24 hours - so on the day you retrun by 1000 you pay for a whole days cdw). We picked up the van at Bristol depot in the afternoon. Van was great, staff very helpful and took time to go through everything with us. We only travelled 60 miles in total so no long journeys! Enjoyed the van very much, found it very comfortable and easy to use. Returned it as requested monday morning. All checked out and on our way. Since then we have had a number of charges which we did not know about at the time of booking, and which were not communicated to us. These include|:Insurance surcharge of £5.00,an insurance surcharge admin fee of £9.00, an insurance surcharge credit card fee of £5.04, (which was later refunded when I pointed out that I used a debit card) an insurance premium tax of £1.00. After 28 days our £120 deposit was returned, but only £77.40! Again I was given no details and had to contact them. The deduaction was for gas - £28.00 (at £5.00 per kilo) - we hardly used any gas in the 4 nights we had the van so a weeks rental would be expensive. Then they apply a £7.5 admin fee and then vat of £7.10. I really dislike these hidden charges and whilst they just refer you to their terms and conditions, none of the applied charges were communicated to us - only by checking the money they take on your card will you be aware. So great van but a very sneaky business practice. My advice is to shop around and to ask for the total costs before you commit. There are lots of private individuals who hire out their vans - I will use on of these in future!

We hired for 6 days in July from the Heathrow - the vehicle was easy to drive - it was clean and appeared to be well equipped. The pick up was ok - a bit delayed but the return was good. The build quality was very very poor though - on par with the cheapest flatpack furniture. Given the reviews warning about charges for damages it made for a very stressful 6 days as worried that everything was going to fall apart in your hands. We only drove it to Oxford and back and only slept in it so did not need to use any of the cooking facilities at all so can't comment on their performance. The real issue, as you will have gathered from the other reviews, is the charges. I am an qualified accountant and read all the finance small print however I have been charged for surcharges/administration charges that I have been unable to find in the contracts. You will just find charges been made against your credit card with no notification or support. The total cost is much higher than the original price and ends up more than competitors. In addition they keep your deposit of £1,250 for over 4 weeks. I have just been reimbursed £1,183 - with no correspondence as to why £67 has been taken. I am still waiting for an explanation. I am a Which legal service user and I am going to report these company to them as they have a campaign against hidden charges - I can see other people have reported them to Rip Off Britain. So wished we had gone with someone else!

We were impressed to begin with, however after the hour and a half induction we were too scared to touch anything incase we broke it! Turns out we did break something... when we returned the 2 berth vehcile I had apparently broke the sunroof which we then drove with (unknowingly) open. Firstly we were never told how to open and close the sunroof, I don't even recallopening it, when it was returned the man told us he didnit know how much it would cost us. Nearly 3 weeks later (after several emails and calls) we finally recieved an email to say we have been charged £230 to fix it. Oh and we don't have a choice in paying as they have kept hold of our £1200 deposit this whole time. Not impressed, will not be using them again and would not recommend the company.