written by ChrisW50 on 01/12/2015
I took one of the few remaining pictures of my deceased brother-in-law to the Wandsworth branch for restoration and possible enlargement about three weeks ago. When I returned four days later I was told that the original could not be found and there was no record of it even being scanned. Several more visits failed to produce it and I was eventually telephoned by the manager who told me that it may have been sent to another branch to be worked on there. He phoned me back today to tell that they are unable to locate it and to offer me some unspecified 'Christmas gift' by way of compensation. No amount of compensation can come any way near to the tremendous sentimental value that my wife placed on this irreplaceable photo of her brother. Needless to say she is absolutely heartbroken about this and neither of us are able to comprehend how Snappy Snaps can put a photo into a numbered envelope and then simply lose it without trace.
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