Terrible customer service

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rich1254's review of Maplin

“Terrible customer service”

★☆☆☆☆

written by rich1254 on 30/10/2017

Purchased a Swann 5MP HD CCTV system from Maplins Carlisle branch, it was claimed by the manufacturer and Maplin to have excellent night vision, this was not the case even though the area is very well lit, it is actually worse than the lower quality, cheaper system it has replaced.
After many emails to Maplin customer services I still have no solution to this, I have provided them with footage of the old system compared to the new, initially they tried to fob me off, when I proved to them there was an issue they have totally ignored me.
I will never buy anything off this company again, there service is appalling, if there is a problem with the product they seem to think it is not their problem, AVOID THEM!!!!.

  • Carlisle

    Branch Visited

  • CCTV system

    Goods purchased & cost

  • Quality of service

  • Value For Money

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