Premium Credit Ltd Reviews - www.premium-credit.co.uk

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Latest Reviews

★☆☆☆☆

“I am currently dealing with Premium Credit as I have...”

Written on: 23/03/2018 by Ayden223 (1 review written)

I am currently dealing with Premium Credit as I have my House Insurance with Zurich and this is who they have dealing with it. I had a letter in the post to advise I had defaulted on a payment which is not correct as it is on direct debit and there is no reason at all for this payment to not of been taken. I then thought about this and realised that I had switched bank accounts in February from NatWest to Nationwide where they move over all your direct debits over for you. I spoke to Nationwide… Read Full Review

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★☆☆☆☆

“Late payment charge ”

Written on: 13/12/2017 by Sheridancn434 (1 review written)

£20 late payment charge!!! Scandalous! My insurance policy rolled on automatically through no correspondence whilst I was working away then premium credit tried to take two months payments on the same day, I wasn't planning on using the same home insurance provider and when I returned home it was the 15th day a day earlier and I would of fell into my 14 day cooling off period,, these people do want to budge, Intead of paying the £20 fee I rather pay the £50 cancellation fee. Vultures… Read Full Review

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★☆☆☆☆

“A joke of a company!”

Written on: 29/11/2017 by davey1127 (1 review written)

I used to hold this company in high regard until today when they declined my appeal of a credit agreement for car insurance, although they have been happy to take my money for the last 2 years!!!!! I have been in an IVA since May 2015 and first took out a policy with PCL in the October of 2015 with no issues, and subsequently again the year after. my credit has gotten better and the insurance amount was less than it has ever been, yet they declined me, even after I appealed without any reason… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 12/11/2017 by Gideon26 (1 review written)

Made a huge error in taking out policy with this company. Customer service appalling. Needed help with a matter relating to my policy and was given conflicting advice by different members of their customer services department which resulted in me being given the entirely wrong information and subsequently costing me money. Will definitely not be renewing my policy again and not recommending the company to others. STAY WELL CLEAR… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/07/2017 by Brody258 (1 review written)

I have tried to pay the account off after my husband suffered a stroke. They insisted on taking information off him despite me telling them about his disability. Twice cancelled the call on me. No compassion and no will to have customers clear accounts… Read Full Review

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★☆☆☆☆

“Appalling Dishonest Company”

Written on: 14/03/2017 by Clemantina (1 review written)

Bought learner insurance through Adrian Flux - biggest mistake I've ever made. Rang to cancel policy once my son had passed his test, only to be told that I would be charged over £150 to cancel - a week later received a letter saying that we owed them another £49 - this was a payment for the month of March, even though the policy was cancelled in February. Because I refused to pay this amount, they took it directly from my son's bank account, without his permission. There is no reasoning with… Read Full Review

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★☆☆☆☆

“biggest Charlatans there are”

Written on: 08/02/2017 by mizu786 (1 review written)

I've had multiple policies that use Premium Credit as there finance provider and each time i've used them, i have regretted it. They have a strange policy of charging for their use, separate from the original provider and always have hidden charges they spring on you if they can get away with. Cancellation of the credit agreement comes at a hefty price too and and you need a degree to understand. The customer services are rubbush too, that can only be 2nd to hefty charges for missed payments… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 24/11/2016 by Hadassah351 (1 review written)

This company is the worst i have ever had to deal with. If I could give no stars I would as 1 star is being too generous!!! The customer service is horrendous and they really do not care about us! The emails I have had threatening that they will cancel my policy every week since I took the policy out, when they have no right as my policy is not with them. And when I have checked with my insurance company they confirmed my policy is not cancelled! They claim to record their telephone… Read Full Review

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★☆☆☆☆

“rubbish dishonest threatening letters”

Written on: 24/10/2016 by bodicea10 (1 review written)

this company are threatening to go to court they ripped us off re insurance from Adrian flux.when car incident was sorted april 2015insurance.insurance policy should have been reduced to £50.00 or less yet Adrian flux/premium credit took £109.53 still refused to reduce payment,offered £4.00 off not acceptable so cancelled policy with bank.premium credit are now demanding £710.00 or go to court.as no agreement signed so not paying premium credit.let them go to court ?… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 29/09/2016 by Jerome203 (1 review written)

Disgusting customer service. Call waiting times always between 30 mins to over an hour. Complaints are not dealt with if you email or request a call back… Read Full Review

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★☆☆☆☆

“DO NOT GET AN AGREEMENT WITH THIS COMPANY”

Written on: 20/09/2016 by Mellissamcdonn (1 review written)

Premium credit is a nightmare company to deal with!! Had purchased pet insurance through the PDSA which uses premium credit to take payments. They DOUBLED the payments year to year (though may not be premium credit doing this) but when I came to cancel my agreement it was the one of the hardest most frustrating thing to try and do! You ring a number that take you about 10 minutes of pressing different buttons to even get put through to anyone! Then after waiting for 30 mins+ on hold (both times… Read Full Review

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★☆☆☆☆

“not good”

Written on: 21/03/2016 by Ashworthtl497 (1 review written)

bought a bmw and they use these people for gap insurance - they debited more money from ym account as didnt sign the foirms and send them back - it takes 4 moinuted on the phone pressing buttins just before u can get through to somone - and to top it off i missed my £29 payment as i was abroad and they sent me a notice of a default!! i didnt enter a credit agreement with them and they had no right to do this as the man on the phone even agreed. trying to demand they can make me pay the rest of… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 15/01/2016 by dingerbell (3 reviews written)

Basically tried to find better price home insurance, which we did the new insurance company said just cancal your old insurance its that simple. Anyway we cancaled our direct debit, then received an awful letter saying we are in an agreement with them and owe so much and further action will be taken if you don't pay up. Absolute discusted by there threating letter… Read Full Review

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★☆☆☆☆

“Words are beyond me with this company!”

Written on: 26/08/2015 by warren1969uk (5 reviews written)

I wrote to the CEO -  and posted on Twitter but didn't get one reply. Couldn't find an email address or contact number on their paperwork. The only number searchable online is a Premium number which cost me £4.75 for an 11 minute call and I ended it as I was still on hold. It's obvious this company isn't interested in their customers. They only seem to be bothered about getting as much money out of them as possible! Such disgraceful tactics and customer service! I would never use these… Read Full Review

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