The agent was evasive and just kept telling me that I needed a solicitor, I continued with the call and got every last drop of the information that she was prepared to give me. It was a very difficult conversation and at times I felt uncomfortable and out of my depth. I cant understand what happened as usually this first step of the process is easier that the rest of it. Hopefully I wont have to ring again!!!!

Next renewal for "Home and Car… Next renewal for "Home and Car insurance is definitely not going to be with AXA insurance. They promoted an incompetent Legal cover by the name of "ARC Legal Group" who have completely disregarded all my claims and closed them, without informing me. I had put a claim in due to my neighbour who built a Carport Canopy that had "trespassed over my boundary line and into my property". I then phoned ARC legal group for help, they advised me to write a letter to the neighbour for a "14 Day Notice, Notice Before Action" I sent that letter on 17/09/2022 to my neighbour and in return, my Neighbour Insurance team rings me and asking "Who wrote that letter, I said, I did, on hearing this they said, "WHY ARE YOU WRITING THIS LETTER, IT SHOULD BE YOUR LEGAL TEAM," which just shows that my neighbours Home Insurance legal Team are caring and supportive for their clients, however my so called Legal team so called ARC Legal Group, were not interested and they had closed my file without writing to me. Not a single letter of support was written by ARC legal to my neighbours. The so called advise that I got from the ARC Legal Group "14 Day Notice, Notice Before Action" was a had no value, because nothing followed through from ARC Legal "JUST EMPTY WORDS AND NO ACTIONS " Yesterday, my very neighbour had workers round to their driveway, they dug out and removed all my hardcore cement blocks boundary line that was keeping my drive way intact and level, decorative driveway which cost me thousands of pounds has all of the hardcore concrete boundary removed by my neighbour without any consultation, now because that hardcore concrete boundary has been removed the layers of sharp sand and grit which is beneath my decorative ground is now seeping out my sharp sand and this will result in my driveway ground becoming un-level. All this has happened because I had no support at all from ARC Legal, ARC Legal had proven to be Lazy, incompetent and support for their clients, they had closed all the claims making me feel frustrated and angry, I also blame AXA Insurance for promoting a Legal team that is unfit for purpose. Only, if ARC Legal could had sent one letter on my behalf to my neighbour, would had make the reality on the ground different, the neighbours could had taken things seriously, but no, your incompetence, are your so called advise of "14 DAYS NOTICE" did not follow through, which is an absolute disgrace, total failure. Date of experience: 20 December 2022

This company are out to make money and possibly lose you your case with the stalling tactics I have now spoken with 3 people in claims and 1 in customer service and each of them have contradicted the other and a way of putting you off they have now had everything a month and still no further on avoid this company I have written to my insurance for a explanation as to why this company is used I havd also reported to the FCA and thd ICO they are delibertly stalling customers rights for monetary gain

REMEMBER - THE INSURANCE COMPANIES ARE ACTUALLY ARC LEGALS CLIENTS - IT'S NOT YOU! The first question anyone should ask when buying insurance is "do you outsource you legal claims process to arc legal?" If the answer is "yes" then just put the phone down and go somewhere else until you get a "we don't work with arc legal". It's just not worth the stress of trying to deal with arc legal. Delay, delay, delay... this is the tactic that arc legal use on other companies clients - YOU. They will be obtuse, continually stall, ignore, misinterpret information, misinform.... it goes on and on. They are a total shambles. They even subject you to a five day turn around response time policy and hide behind the ridiculously patronising mantra of "treating customers fairly" as the reason for this nonsense. And I will explain why..... They hide behind T&C's and create smoke and mirrors for you to navigate and all when you are likely under very high duress due to a situation you are unfortunately in and are, therefore, extremely vulnerable. The reason they do all this is because according to their T&C's you are still paying all the solicitors fees being amassed in whatever situation you are in because they have not yet "accepted" your claim as valid. This is why every claim submitted is rejected as a default policy. Just to delay you for another month or so. So obviously your situation continues to grow and still requires a solicitors time irrespective of arc legals opinion so every delay or obstruction that they can throw in front of you means that you are still picking up the bill with the solicitor for all that time. It's the typical war of attrition tactics you would expect from an insurance outfit really. What everyone needs to consider is that they are actually not arc legals clients. You are a client of John Lewis or RSA etc etc and in reality John Lewis & RSA are actually the client of arc legal... so arc legal will loose their contract with John Lewis or RSA if they don't hit the targets they are set for denying or considerably delaying claims that RSA would have to pay out on. It's entirely the wrong way round morally speaking and certainly in no way shape or form treats any client of John Lewis or RSA fairly. It does, however, treat the clients of arc legal very fairly because they are actually all the big boy insurance companies not little old you I'm afraid. What bothers me about all this is why upstanding companies like John Lewis with reputations built solely on customer service and quality associate themselves with an outfit like arc legal? We all understand that John Lewis can benefit massively from selling their client base to the likes of RSA so they can peddle them insurance products and give John Lewis a cut in return but for John Lewis to willingly let RSA subject their loyal clients to the abhorrent treatment dished out by arc legal pretending to be a professional insurance business is a big mistake. John Lewis have sold their soul I'm afraid. As I said previously: The first question anyone should ask when buying insurance is "do you outsource you legal claims process to arc legal?" If the answer is "yes" then just put the phone down and go somewhere else until you get a no. It's just not worth the stress of trying to deal with the deliberately obtuse shambles that is arc legal. In my experience if you are stuck with arc legal then just go direct to the Exec Team of the insurer who sold you the insurance policy and demand to deal with them directly on your claim. This cuts our arc legal completely. You can find all the CEO direct contact details online if you look hard enough. Furthermore, once this approach reaches critic mass then arc legal will lose their contracts as they are a ultimately a massive reputational risk for any self respecting insurance company to put in front of their clients and have to crawl back into the muddy puddle that they unfortunately managed to slither out of.

I put in a claim for legal aid on a boundary issue with a neighbour and they just go to every length to make sure the claim cant be made. Do not trust this group. Go and purchase legal cover else where if need be. I bought mine as a side package with Aviva. I think they provide legal cover for LV is well. When you do buy these "add on packages" do your research before purchase.

Submitted a claim under my house insurance to get legal assistance for an employment matter.Despite being informed by myself and ACAS the company's name, they have some how managed to get it wrong in correspondence. Not even a spelling error, the totally wrong employer. Getting the employers name right is hugely important as it can see your claim knocked out before it even starts at the tribunal. Totally incompetent.

I made the mistake of thinking the legal assistance on my LV policy would be precisely that. ARC decided to decline to help on because they held the problem existed before my insurance started which was incorrect. They then wasted so much time on so called appeals and investigations that I hired my own solicitor and got it sorted a month before their so called investigations finished with a refusal to act. About as much use as woodworm in a pirates peg leg.

right about the arc legal conjunction with insurance company provided legal cover. I had three litigation cases with full evidence but arc legal and their solicitors rejected by giving irrelevant grounds and out of the policy wording by bending their expectations to reject. Only option is now to escalate ombudsman and my insurance about act legal to SUE them for professional misleading, professional negligence or may be qualify for mis-sold item. Also don’t forget to leave a review Online of ARC legal processes.

I made my claim with ARC and got accepted. Once accepted they send you to one of their panel solicitors to examine your case. The job of Irwin Mitchell and others is purely to prevent the claim. ARC say that the solicitor will stop working once they have worked up to the value of the claim since it makes you better off than before if the firm proceeds further. With this mentality, everybody wins except the insured. ARC keep their cash, solicitors get their fee and the defendant gets off possibly without facing a judge. It's a shame ARC tries to hide the consumer's rights because ARC know that the FCA would shut them down if this went to them.

I have devastating experience with Arc Legal Assistance and their partner Irwin Mitchell. It seems to me that they have theirs owns rules of conduct.

Our experience is beyond understanding. Others have reported similar experiences about ARC on this website, and on other reviews sites, but ARC is using the rules of these websites to enable it to have these very serious and disturbing reviews taken down. The inability of consumers to give their honest accounts of the actions of ARC, on these websites, is, in itself, extremely worrying; any attempts we consumers are making to open communication channels with other 'victims' are being buried by ARC and this is being facilitated by the sites hosting these reviews (who in our opinion have a moral duty to report such reports to the police instead of deleting them).  We are a group of people who have come together to share experiences about the actions of ARC and this group is increasing by the day. We encourage you to contact us at the address we will list below (please note we cannot write the address normally and have to write it in a particular way on this site to enable this form to submit): Please submit your crime report to the Serious Fraud office. It is certain that this post will, like the others, will be removed by ARC but we will continue to post on this site, every time our review is taken down.

Nothing new to say and agree with all other comments. i have had the same experience. They just like to engage in endless email communication, place unrealistic expectations, obtain assessments from their own legal team who contradict other proper qualified solicitors. Their complaint process is equally poor. It would be interesting to know if they actually uphold any complaints.

We needed their legal help after a dispute with our neighbours. After saying they would not help initially we provided more evidence and they said they would. 3yrs later we are left with a legal bill that they won’t contribute a penny too because of the ‘terms and conditions’ we were made to sign otherwise they would not help. Little did we know they were not going to help anyway. On a separate matter they tried to get out of paying, until we showed them an email as part of the complaints process stating they would pay up to a set amount they then decided to pay it as a ‘goodwill gesture’. What an insult. Do not go anywhere near this company.

From initial contact to completion, the entire approval process is slow and designed to encourage the customer to use their sub-standard panel of lawyers. I deliberately use the word lawyer as if you use their panel, you will typically be represented by a lawyer (a legal professional) who has not necessarily qualified as solicitor. I was not prepared to do this and appointed my own local solicitor with whom I could have face to face contact with as opposed to a call center ‘lawyer’. Their call centre operators make promises they cannot honour and their complaints process is a farce.

Tried to claim for a dispute with neighbours over blocked shared right of way. Didn't want to know, claiming the problem was there before I bought the house??? It was built in the 1920's ??? I will not be renewing and buying a more suitable product after research.

I've been fobbed off with erroneous legal advice and eventually sent an online claim form which doesn't get past the submit button. On enquiry was told it doesn't support my Safari browser! Have also tried other browsers with no success.

I am trained in law concerning civil obligations and evidence, and have had two claims referred to Arc Legal via my insurer Axa. On both occasions, the paralegals who were assigned to my cases rejected the claims after some enquiry. It is unfortunate that the regulator has not yet clamped down on this arrangement being run by insurer and legal insurance providers such as Arc Legal. If you stand back, you can clearly see why having a panel solicitor arrangement organised by insurer can never be a fair way of looking at claims. They take the most strict view of any case they review - effectively you receive something like a judgment against you drafted by a paralegal. They never write what is strong and arguable about your case. Neither do they explain the balancing exercise they carried out in determining that a claim has less than 50% chances of success. In summary, they leave the policy holder with an impression that they have a hopeless position. They boast about the low number of Financial Ombudsman complaints that are lodged against them. I reckon the number of claims they actually support beyond the stage of initial review are even lower. Not surprisingly they do not disclose it. Most people do not take Arc Legal to the Financial Ombudsman because it is an even higher hurdle to establish that Arc Legal were wrong in denying support, than it is to win one's bloody case. You don't want another enemy when you are already in dispute with someone else. It is high time the regulator stopped this malpractice on the citizens of this country and allowed the policy holder to approach any particular law firm of their choosing to determine the merit of the claim.

Have taken a Legal Expenses Policy with RentGuard as part of my buildings insurance. Having dealt with them a few times they are awful! Instead of heling their clinets they cause more stress! PLEASE AVIOD!!! Rentguard themselves ar enot good either..