Slow & not fit for purpose

Arc Legal Group -
3.0% of users recommend this
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  • Value For Money

tcDalrymple311's review of Arc Legal Group -

“Slow and not fit for purpose”


written by tcDalrymple311 on 02/08/2019

Nothing new to say and agree with all other comments. i have had the same experience. They just like to engage in endless email communication, place unrealistic expectations, obtain assessments from their own legal team who contradict other proper qualified solicitors. Their complaint process is equally poor. It would be interesting to know if they actually uphold any complaints.

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  • Customer service

  • Value For Money

Arclegalassistance's Comment

Written on: 12/08/2019

Dear tcDalrymple311

Thank you for taking the time to highlight your experience.

We deal with over 20,000 claims each year and have a complaints ratio of less than 2%. We are confident that the vast majority of customers have a positive experience of our service.

Due to the anonymity of your username we are unable to identify your claim. However, from your comments it appears that you have exhausted our complaints process. If that is the case you can escalate your concerns to the Financial Ombudsman Service (if you are within six months of the provision of the final response letter).

If you have not raised a complaint, please contact us and we will look into your concerns.

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