written by Cabaker on 27/02/2019
We needed their legal help after a dispute with our neighbours. After saying they would not help initially we provided more evidence and they said they would. 3yrs later we are left with a legal bill that they won’t contribute a penny too because of the ‘terms and conditions’ we were made to sign otherwise they would not help. Little did we know they were not going to help anyway. On a separate matter they tried to get out of paying, until we showed them an email as part of the complaints process stating they would pay up to a set amount they then decided to pay it as a ‘goodwill gesture’. What an insult. Do not go anywhere near this company.
As rated by our community of reviewers
Arclegalassistance's Response to Cabaker's Review
Written on: 06/03/2019
We are sorry to hear of your dissatisfaction with your legal expenses claims.
Due to the anonymity of this website, we are unable to identify whether you have been through our complaints process,
The comments you have provided above appear to differ from the process that we follow.
As such we would welcome your contact with details of the issues you have experienced, so we can investigate your concerns.
Contact details are available on our website.
Cabaker's reply to Arclegalassistance's Comment
Written on: 06/03/2019
We have been through your complaints procedure as stated in the review. This only heightened our dissatisfaction hence the review. It was only a matter of going through the processes from your side. If someone has legal cover on their policy gets taken to court through no fault of their own, wins the case and still ends up paying whilst the insurance pays nothing because ‘they would have paid if we’d lost’ Little comfort in that.
Arcla99's reply to Arclegalassistance's Comment
Written on: 11/09/2020
How is your company still in business.Why aren't your owners in prison
Probably using Lyons-Davidson to keep them out.