Read small print

Arc Legal Group -
3.0% of users recommend this
  • Customer service

  • Value For Money

McCabe207's review of Arc Legal Group -

“Read small print”


written by McCabe207 on 18/04/2018

Tried to claim for a dispute with neighbours over blocked shared right of way. Didn't want to know, claiming the problem was there before I bought the house??? It was built in the 1920's ???
I will not be renewing and buying a more suitable product after research.

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  • Customer service

  • Value For Money

Arclegalassistance's Comment

Written on: 19/04/2018

We are disappointed to hear about your dissatisfaction. We deal with over 20,000 claims each year and have a complaints ratio of less than 2%. We are confident that the vast majority of customers have a positive experience of our service.

However, we welcome the opportunity to address any concerns that customers have about our service.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online.

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