AVOID-BEWARE- FOR BUSINESS BANKING NEW ACCOUNT

Applied ONLINE for a start-up UK company, took over three months, dozens of emails and phone calls, no one answers or if get answered some time they don't know what to do next, 3 times visited branch, even branch manager failed to find out what going on. Keep asking to sign American IRS W-8 form for 2 months. I refused and told them I am British and have no business now or in future with US and my accountant refused as well and advise that its unusual demand by HSBC and not required by law in UK. after two months HSBC told it was wrong form asked to fill another form which I did. after over three months received calls that we don't open the account for consulting and investment purpose. They could told this immediately after application and I would open account with another bank without problem. Its not only disappointing but somewhat scary to see such costumer service. You can not get hold of any one who knows what to do.