So tired tired of waiting

I am already a co-op account holder but we needed a business account for our freehold management company. We sent in all the application material but there was apparently a problem with it. AFter 3 attempts to get the correct information to them - I suspect there may be some sort of black hole in their account opening office - they have finally confirmed receipt of our documents. I was then told by the less than helpful young man on the phone that we had gone to the bottom of the pile and that they would get to our account in due coures after that it might be another 20 days before our account is open. Previsou to this I have literally spent hours on the phone to trying to establish where we were with the appication and trying to track down our missing paperwork. I guess by the time we have an account it will be around 2 months from the date of application or am I being slightly opimtistic here. Less than satisfactory!