Extremely poor customer service

1. I walked into a Barclays office to close a Barclays Plus Insurance as I had not made use of it for a long time. Instead of getting what I wanted, the Barclays staff clark asked me why I had not invested the money I had in the Current account into a Saving account. This was because I had a very large sum of money in the Current account. All in all I ended up wasting a long time by answering questions I never intended to answer. At the end of my wasted time I asked if my Barclay plus insurance was cancelled and was reasured it had. Only to find out a few months later it wasn't, and I had to waste another two months to end the BArclays Plus INssurance and cancel my Direct Debit. Appalling customer service. Clearly the Barclays clark got comission money on top of their salary.

2. I made an apointment with a Morgage adviser to get a mortgage. The appointment ended very badly as I was quoted a morgage with a 6.25% interest rate, which, the morgage advised didn' t even have the curtosy to inform me on the high morgage rate he was using. I shopped around and found plenty of banks with less than 2% interest rate. Clearly mortgage advisers get comission money on top of their salary.

3. Barclays encourages customers to use UBER- a company that has every customer's bank and life history in their data base! UBER!!!!! Silicon Valley Company! Never in a milion years I can trust Barclays again.

So, in the end I cut my loses and moved on to a different bank. I had been a Barclays customer for 20+ years, never been in red, on the contrary Barclays made good business on my healthy current account! Big loss for Barlcays, masses of dissapointment for me.

I moved on, Barclays never contacted me to ask why! Customer care......