Free but....

We've had a lifetime free business account with Alliance and Leicester for several years. It's now of course owned by Santander. Our main problem is the lack of detail that is shown with regard to incoming payments. We usually receive a paper backup of transactions that show 'transaction details' but these details are completely lacking when payments are viewed online. Instead, each payment shows only the name and part of the address of the sender. This is not much use of the sender is making payment on behalf of a client - something that happens quite often in our case. Furthermore, any payments sent by 'faster payments' do not generate any paperwork at all, so if we receive a payment for example from 'Western Union' we are left completely in the dark as to who sent it. We've been talking to Santander about this for weeks but without any resolution. Personally, I think Santander would probably like to be rid of this 'lifetime free account' and is doing what it can to drive customers away.