Bus did not show up

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EasyBus
★☆☆☆☆
1.3
From 90 reviews
8.0% of users recommend this

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MarcoSteele's review of EasyBus

“Bus did not show up”

★☆☆☆☆

written by MarcoSteele on 20/05/2019

I booked the bus service from West Brompton to Gatwick on Friday 17 May 2019 at 05.00.
However the bus never showed, and having waited 30 minutes, I was left with no other option but to get an uber to the airport at a cost of c.£90.
I have since complained to the Company and they have responded stating that the 'service in question was terminated due to a breakdown'.(please note that they did not inform me of the cancellation until I complained!)
However as I was the only one waiting for the bus (and the only one booked on it), it looks increasingly evident that the Company decided to cancel the service as it was not economical for them to run the service.
So you run the risk of the service not being 'full' then the Company may cancel the service and they will not tell you in the meantime.
Totally unacceptable in my opinion!
I for one, will never use them again.

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