Appalling customer service

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Yorkshire Building Society
★★☆☆☆
1.6
From 70 reviews
17.0% of users recommend this

  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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sean5302's review of Yorkshire Building Society

“Appalling customer service”

★☆☆☆☆

written by sean5302 on 03/03/2015

I opened a couple of 5-year bonds with this abysmal organisation in December 2009.
They matured and I wrote where I wanted the money repaid to and asked for it to be done by bank transfer.
They refused, saying they would do it over 5 days at the rate of £5000 per day, unless I paid £23.50 for a CHAPS payment.
After arguing they agreed to waive the £23.50 fee but then required me to attend the Selby branch, with my passport so they could photocopy it and do the payment.
No such terms and conditions were agreed to at the start of the investment. The terms are printed on the bond and there are no such restrictions.
After wasting hours arguing on the phone I've now issued a county court summons against them.
Loathsome, horrible company.
Go anywhere else. I guarantee you'll be better off.

  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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