Poor Service

I obtained an Agreement in Principle from LBS as I was making an offer on a property. Whilst the online application form is easy enough to use, the output upon completion of the form is awful. You simply receive a screen saying the application is approved but there is absolutely no supporting information in terms of amounts etc. This is completely useless to show an estate agent when trying to prove funds for a new house purchase. When I called LBS it was a real struggle to get them to send me details of the agreement and then when they did it did not include a proper breakdown of the agreed lending amount or upper lending limit etc. When I called to request this they kept me waiting for 15 minutes before advising that they could not alter what they had already sent. I now have to go through another provider (incurring a further credit check) in order to make sure I obtain the information that 99% of other mortgage providers provide as standard.

Would not recommend.