Professional & friendly service

Timberwise was recommended to me when a builder spotted some rot in our under-floor beams. Timberwise sent a surveyor out to assess the extent of our rot, and he identified 3 separate wet-rot problems that needed timbers replacing and chemical treatment. This was written up in a report and quote which I received promptly through the post. Two were accessible and we agreed to go ahead with these as the first part of the work. The third problem could not be fully assessed unless some floorboards were taken up and a further survey done, and we arranged for the work to go ahead with just a very rough estimate of what the cost might be.

When the second survey took place, I am pleased to say that the wet-rot damage was much less than originally feared, and the work was completed in a third of the time and cost that we had expected. To me this demonstrates Timberwise's honesty and integrity as a company. I also found their people friendly and professional. The surveyor was very personable and I had confidence in his abilities. The technician who did the repairs and treatment was kind and efficient. I was expecting to have to clear up a lot of dust from our surfaces after the work was completed, but in fact I couldn't notice any dust made at all.

I got a 20 year guarantee for the work and really can't find fault with Timberwise. A great experience.