Well the sales manager writes very courteous replies online, but on the phone is very rude and arrogant, and treats you like you are a piece of dirt, and not a customer. How this gets sales for Roof Maker I will never know. This company may be fine if you never have any issues over the warranty period of your windows or doors, but if you do then don't bother with them, as life is too short. Customer services have no idea what they are talking about, let alone doing, and obviously have no idea of what products they actually sell. A shambolic mess to be avoided.

We ordered (and received) our window but on having to return it, the company continued to fob us off and continually told us they would call us and email us, and then didn't. Thoroughly unpleasant to deal with and would not recommend to anyone.

I purchased two roof lights early 2016. On 30th June 2018 we heard a loud bang coming from the ceiling. My daughters were sitting directly under one of the roof lights where the internal pane had exploded. I ran over immediately and told them to run as far away as they could. Fortunately they escaped just before the glass came showering down into the room covering me in glass. I am extremely lucky to have small superficial cuts but my daughters are understandably traumatised. The glass fell with such a force that it has caused considerable dents and scratches in our floor, our window seat and the step to our patio doors as well as damaging the decorating around the roof light. The outside pane appears to still be intact proving that this was not caused by an object hitting from above. On three occasions this week their customer service (who almost never answer their phones) said they will call and failed to do so. They are now avoiding all of my calls and emails so I have had to resort to reporting them to Trading Standards to get resolution. They are trying to suggest that this just happens sometimes, offered me a free replacement window as a special favour (saying this does not amount to liability which they seem terrified of), but the major cost of these is the installation plus repairing the floor/window sill which was damaged by this horrible event. So use this company with great caution. The product is fine if all goes to plan but don't expect any kind of customer service if it doesn't.

Dreadful company, purely interested in getting money off you then not bothering with any issues you may have. We wanted three, 3m portrait windows with one that opened – after discussing this with their sales guy and him referring it to a technical member of staff we were assured it wouldn’t be a problem providing we paid 6k straight away! When they arrived they were landscape and unusable for our needs (landscape was never discussed!). When I rang they said that they didn’t even do portrait windows that way! We have only just received an official response from after 3 months of pestering saying they are not willing to do a thing as the Ts and Cs are clear (48hrs from ordering to complain). Do not trust this company – they will either say anything on the phone simply to get your money and then forget about it or they are technically incompetent (or both).

I've had the rooflight for less than a year, today it's exploded all over the kitchen. Got a standard response saying that it wasn't their fault - even though I provided photos showing that it was clearly a manufacturing fault. Stay well clear of these guys - they charge a premium but won't be there to back it up.

2 x 180 kilo skylights arrived to site on an old van with one company driver expected to deliver to kerb .no way to carry as no timber frame to protect such large glass items and impossible to lift . totally unacceptable and very dangerous . My team had to make in the road a frame to protect the skylights then fabricate carry straps to lift through house ,we still need to get one storey up off the ground with these units which is going to be difficult . do not use this company unless they changes delivery attitude , I have asked to speak to the M.D but no phone call yet ..

These are great EXCEPT that when it rains one of our two rooflights eventually closes a little bit but not entirely, and the other one doesn't close at all. So no going out and leaving them slightly open for ventilation which was why we bought them. Such a shame.

Had issues with the roof light and all they wanted to do was duck and dive - never did get it sorted so had to buy another one.

Two openable electric rooflights worth 5000GBP were delivered to site faulty. Poorly mitred aluminum frames had no silicone, the black paint to perimeter of glass installed unevenly. Rang customer services- shocked that they accepted no responsibility as the rooflights have been signed of. Their website shows 20 years guarantee for silicone, but it was never there in the first place. Roof-maker should be ashamed at charging so much and caring so little about the quality of their product and their customer. It now causes a delay to our project as we are stuck with poorly made products and already formed openings in the roof to receive this size rooflights. The building can not be made water tight without the rooflights and is causing us further delays. We so wanted to have our extension finished before Christmas. I doubt this will happen with Roof Maker's attitude...

Dont buy from this company I have had a terrible time with the bifold doors I purchased from Roofmaker. It has been one disaster after another. I purchased the doors in February and was told it would take 7-10 days. They took more than a month to come which delayed my build. When they came they were not what I expected or as shown on all their brochures and website. They had a massive step like the old fashioned patio doors. No one told me that there were different threshold types and the sales team just chose whatever it was that they wanted. The check list didn't identify the threshold so I wasn't able to pick this up before delivery. All their pictures show beautiful level thresholds so you can imagine my bitter disappointment when mine did not have this feature. I was also not told that the doors need to be vented for building regs and that this could be provided within the doors. So now I have to fit additional vents in my walls which will look hideous. I specifically asked for top hung doors and was assured that they were top hung. This type of door runs much smoother and my builder fitted a huge steel at extra expense to take the extra weight. When they came all the weight rests on the bottom so all that cost and space was wasted. Since fitting I have had continual problems with the locking system. It is the worst designed system you could ever imagine. The handles are flimsy plastic which break off and the holes where the bolts slot into move around so the door cannot be locked. Their suggestion of how to resolve it is impossible as it is like trying to open a combination lock without the code - you cannot tell which hole is wrong and so it is impossible to resolve. On 3 occasions I have not been able to secure my house. I have requested that they send someone to fix it but they just wont take any responsibility for this and are trying to blame my builder. My builder is excellent and fits hundreds of these doors. He has been off site now for 2 months so how can it be anything to do with fitting. It seems I will have this problem for the rest of the time that I own the house because there is a serious flaw in the design. Please save yourself a lot of hassle and money and buy your bifolds somewhere else.

Have order the slimline rooflight, everyone seems very helpful. The seemed very good, now waiting for delivery

Absolutely brilliant from order to delivery we couldn't be happier now its been installed. Our kitchen wouldn't be complete without it.

Really pleased with choice, 1 x 1.5m roof light has transformed our kitchen. What was a dark area is now flooded with daylight. Staff where informed and able to help with choice of rooflight. Panel arrived when agreed well packaged. Installation details were passed onto builder who had no trouble in following and fitting. One piece ready assembled design makes installation easy. No surprises for anyone exactly as described.

Roofmaker had a great product at a great price but what was more important to me was how they handled our project and I am please to report that all the staff I dealt with were courteous, knowledgeable, efficient and couldn't have done more to help through out the entire project. I would have no hesitation recommending them to friends and colleagues in future.

I received my contemporary rooflight from these guys today and I am over the moon with the way it looks, my builder forgot to place the order with Roof-Maker so when I called them they were very helpful and cut me a deal on one they had in stock. I love their website, its very easy to use and they have a well kept Facebook page with lots of daily stuff on the company and products. Great product, looks really sleek and nice people to buy from.