Bulk delivery nightmare

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Roofing Superstore - www.roofingsuperstore.co.uk
★★☆☆☆
1.6
From 13 reviews
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TimX's review of Roofing Superstore - www.roofingsuperstore.co.uk

“Bulk delivery nightmare”

★☆☆☆☆

written by TimX on 11/02/2022

If you order anything from this supplier that requires a crane off load as part of the delivery,make sure that you get this in writing as part of the quote along with confirmation of 48 hours notice of delivery date before you place the order.
Failure to get this up front and in writing can cost you a lot for a second visit. In our case over £500.00
We failed to get email advanced notice of delivery twice and prior to the vehicle turning up but we were lucky that the driver phoned about 45 minutes prior on the second visit and we were able to get the street cleared to off load.
The sale team have no idea of the problems that lack of communication about the delivery date and times this causes as well as the means of off loading on arrival.
The sales teams need training about delivery methods and communication with manufactures and customers.

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