Customer service stinks!

“Customer service stinks!”

Written on: 03/02/2016 by AsaDavidson (1 review written)

We ordered guttering and associated fitting at the end of November last year, on the 2nd of December we were told that by our supplier that some of the parts were in but the remaining would not arrive until the 23rd of December bearing in mind we would need scaffold to do the job 1. Which the customer did not want up over the Christmas break 2. Because of the Christmas holiday if we had of started the job the scaffold would have been up over a longer period and cost more. Therefore we decided to leave the parts at the supplier until after Christmas. When we started the job after Christmas we found several parts severely damaged obviously during delivery. We have been told that they will not replace the damaged parts because they were not inspected within 7 days of delivery? Not happy!