Something has gone wrong with Virgin

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Virgin Media, www.virginmedia.com
★★☆☆☆
1.6
From 563 reviews
12.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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ParkerKemp107's review of Virgin Media, www.virginmedia.com

“Something has gone wrong with Virgin”

★★☆☆☆

written by ParkerKemp107 on 20/10/2017

I'v been with them for years, TV, Broadband, Phone and mobiles. They were always a bit more expensive and the mobile signal weak but the customer service was always excellent. I called them three times this week to ask about saving money on my package. They seem to have moved to a far-East call center and all three of the foreign staff were difficult to understand and did not understand me either. All three tried to sell me other packages when I wanted to reduce them. Didn't seem to care whether I stayed or left - so I am leaving.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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