written by on 20/09/2013
I'm very impressed with Xilo (aka Uno Broadband) and I've been with them for a while, I'm on their Home 25GB (recently upped to 50GB) with 200GB at weekends and off-peak which is ample for my needs.
Service level is awesome, phone service could be better, as lines always seem so busy but it's because their so popular, once you get through they always take their time to help you out but in all honestly their online support system is so quick (using ticket numebrs) that you never need to use the phone - one of the team is stupid quick and once popped in on a bamk holiday.
Speeds are good and anytime I've had a drop (which happends rarely) or speed issue, it's looked into and actioned straight away, prices are not like TalkTalk, Sky or BT but it's worth paying that little bit extra but recently upgraded to the faster Pro 100GB peak with unlimited off peak product for less money a month.
Seamless, friendly and professional service for a very good broadband provider.
As rated by our community of reviewers
Duke_Nukem's Comment
Written on: 28/10/2015
"their online support system is so quick ... that you never need to use the phone"
Trying to be funny? If you cannot get a broadband connection with them you will have to use the phone.