impossible to contact by phone or email

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Titan ADSL www.titan-adsl.co.uk
★★★★☆
4.2
From 154 reviews
80.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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aussie77's review of Titan ADSL www.titan-adsl.co.uk

“impossible to contact by phone or email”

★☆☆☆☆

written by aussie77 on 25/04/2013

I asked titan to connect me and was originally able to contact them by phone and email but after promising me callbacks on a few occasions then not calling me back, promising to have me connected by a certain date then not getting me connected- again with no call or email to say what was happening etc weeks later they dropped off the radar completely. When I try to call there's always a message saying they're busy and no replies to my emails. I reported them to offcom and will be filing a complaint with the ombudsman.

  • Reliability

  • Customer Service

  • Speed Consistency

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Jj1's Response to aussie77's Review

Written on: 25/04/2013

Carbon copy of my experience witrh them - unbelievably lax - have now cancelled migration.

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Aussie77's reply to Jj1's Comment

Written on: 25/04/2013

I posted the same text as above on their facebook wall earlier today but within minutes they had deleted the text and blocked me so I can't post it again or message them on facebook. They really don't want to talk to me..

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Asterix100's Response to aussie77's Review

Written on: 11/06/2013

I was thinking about joining Titan ADSL from o2 Sky tried all last week to contact them during their so called opening hours 10:00 -16:00 same automated message "All our advisors are busy try again later " than the phone goes dead ,i don't know how they get any business with such dreadfully poor customer(less) service sales i have decided not to switch providers to these amateurs .

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Asterix100's reply to Asterix100's Comment

Written on: 11/06/2013

I think an awful lot of the positive comments on here sound slightly sales pitch "Can't believe Titan is so fantastic changed my life spiel ."
Try calling them Mon-Fri 10-4pm only you can never get in contact with anyone their website does not even have live chat .
Wonder how many sales adviser operators they have working for them certainly not enough to answer the phone .

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