Really tried to stay... but need broadband!

Been with them for YEARS for phone and broadband, and I've the marked them relatively generpusly as when there isn't any problem, they're fine.

But... in the summer they handled a situation abysmally - we had done nothing but another provider had taken over our line in error. They did make some errors but we just wanted it solved - it took too long and was like wading through treacle. Overlooked it in the end as we got line back after a few weeks and didn't want to keep going back over it fruitlessly.

Reported new line fault on March 7th which started March 6th. No fix, no resolution... Had to simply initiate switching providers in mid April. I like the idea of a cooperative and all the people are really nice, but nobody has taken real responsibility for getting it sorted and it's ended up with really significant extra spends on mobile Internet. I've now requested detail of action on the case (largely as we're switching so it'll be helpful for new provider to not start from scratch!) - hope to goodness they AT LEAST do that!!!